Support
Need help, found a bug, or want a feature? Get in touch and we will sort it out.
Email: alberlevi35@gmail.com
We usually reply within two business days, in English or Turkish.
To help us fix things faster, please include:
- Your device model and iOS version (Settings › General › About)
- The app version (Profile › About, at the bottom of the screen)
- Which screen the problem happened on, and what you did just before
- A screenshot, if you have one
Common issues
The microphone doesn’t work in Speaking Practice
Check that Microphone and Speech Recognition are enabled under Settings › Kelime. You also need an English dictation language installed: Settings › General › Keyboard › Dictation. Speech recognition may require an internet connection.
I can’t hear the pronunciation
Make sure your device isn’t on silent and the volume is up. Pronunciation uses your device’s own speech synthesis. If no English voice is installed, download one from Settings › Accessibility › Spoken Content › Voices.
My streak reset
A streak counts consecutive days on which you completed at least one review. Missing a single day doesn’t reset it — you have a two-day grace period, and the streak restarts on the third missed day. Changing your device clock or time zone can affect how days are counted.
Notifications aren’t arriving
Check Settings › Notifications › Kelime. Focus, Do Not Disturb and Low Power Mode can delay or suppress reminders.
I want to move my data to a new phone
Go to Profile › Manage your data and either save a backup file or copy it to the clipboard. On the new device, use “Restore backup” on the same screen. When importing, you can merge with your existing progress or overwrite it.
I subscribed but don’t see it
Make sure you’re signed in with the same Apple Account you used to purchase, then tap “Restore purchases” on the subscription screen. If the problem persists, email us with the purchase date.
A definition or translation looks wrong
Definitions and example sentences are compiled from open-source community projects, so a rare entry can be inaccurate or a poor fit for the context. Send us the word and what looks wrong — we correct these and ship the fix in the next update.
Frequently asked questions
Does the app work offline?
Yes. Words, sentences and your progress are stored on your device. Only ads, speech recognition and purchases require a connection.
What decides which word appears when?
Scheduling runs on FSRS, the Free Spaced Repetition Scheduler. Words you struggle with come back often; words you’ve settled appear rarely.
Do the games affect my review schedule?
No. Answers in games and quizzes are never written to your review schedule — they are purely for reinforcement.
Do I need an account?
No. There is no registration, no email and no social login.
How do I turn off ads?
Subscribe. The subscription removes the daily new-word limit and disables ads entirely.
Subscription terms
The app is free to use. The free version limits how many new words you can start each day and shows ads. A subscription removes the limit and turns ads off.
- Payment is charged to your App Store account when you confirm the purchase.
- The subscription renews automatically unless cancelled at least 24 hours before the end of the current period.
- The renewal charge is taken within the 24 hours before the period ends.
- Manage or cancel in Settings › Apple Account › Subscriptions.
- Refunds are handled by Apple: reportaproblem.apple.com
Current pricing is shown on the purchase screen and on the App Store listing.
Deleting your data
- In the app: Profile › Manage your data, then reset your progress.
- From the device: delete the app. This removes all of its local data.
Cancelling a subscription is a separate action and is done through the App Store. For details on what is stored and where, see the Privacy Policy.